Privacy Policy

Home Makeover LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our customers (“you” or “your”). This Privacy Policy outlines how we collect, use, store, and protect your personal information. By engaging our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

– Request a quote or consultation

– Engage our services

– Contact our customer service team

This information may include:

– Full name

– Contact information (address, phone number, email)

– Job details and specifications

How We Use Your Information

We use your personal information solely to:

– Provide and manage the services you have requested

– Look up job information and service history

– Communicate with you regarding your projects

– Improve our services based on your feedback

Data Storage and Security

Your personal information is securely stored in a Customer Relationship Management (CRM) system, AccuLynx. We implement industry-standard security measures to protect your data, including:

– Encryption of data in transit and at rest

– Secure access controls and authentication

– Regular security audits and assessments

Sharing and Disclosure of Information

We respect your privacy and do not sell, trade, or otherwise share your personal information with third parties, except as necessary to:

– Comply with legal obligations

– Protect and defend our rights and property

– Prevent or investigate possible wrongdoing in connection with our services

Use of AccuLynx CRM

AccuLynx is the sole platform where we store your personal information. This CRM system is designed with robust security features to ensure the confidentiality and integrity of your data. For more information on AccuLynx’s security practices, please visit their Privacy Policy: https://acculynx.com/privacy-policy/ and their Terms Of Use: https://my.acculynx.com/signin/TermsView

Retention

We reserve the right to retain any information as long as it is needed to: (i) fulfill the purposes for which we collected the information, (ii) retain access to fulfill our obligations to uphold your projects warranty, and (iii) comply with the applicable law.

Your Rights

You have the right to:

– Access the personal information we hold about you

– Request corrections to any inaccurate or incomplete data

– Request the deletion of your personal information, subject to legal and contractual obligations

To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time, for any reason, without notice to you. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.